1. Who We Are and How to Contact Us

www.siraa.io (the "Website") is operated by SIRAA INNOVATIONS L.L.C and its affiliated entities ("Siraa", "we", "us", or "our"). We are an AI-powered real estate ecosystem headquartered in the United Arab Emirates, offering digital solutions and professional services that simplify and enhance the real estate investment journey.

For general enquiries, please contact us at:
📧 info@siraa.io

For technical or support-related matters, contact:
📧 support@siraa.io

2. Acceptance of Terms

By accessing or using the Website, you agree to be legally bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must refrain from using the Website and any associated services.

If you are using the Website on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms. You may not use the Website if you are under 18 years of age or otherwise barred from doing so under applicable laws.

You are responsible for ensuring that anyone accessing the Website through your internet connection complies with these Terms.

3. Other Applicable Terms

These Terms also incorporate our Privacy Policy and, if applicable, our Mobile App Terms of Use. By agreeing to these Terms, you acknowledge that you have read and understood those additional policies.

4. Use of Personal Information

We collect, use, and store personal information in accordance with our Privacy Policy, which explains how your data is processed, your rights under data protection laws, and how to exercise them. Please review it carefully.

5. Scope of Services

Siraa is a digital-first real estate ecosystem that facilitates property discovery, investment insights, transactional tools, and personalized agent support. Our platform hosts both off-plan properties managed and sold directly by Siraa and secondary market listings managed by licensed third-party agents and brokers.

Siraa plays an active role in the marketing, promotion, and transaction facilitation of certain properties. While some listings are offered and overseen by independent agents, others—particularly off-plan developments—may be directly represented and sold by Siraa and its authorized sales professionals.

We aim to provide accurate information; however, users are responsible for conducting their own due diligence before entering into any property-related transactions. We do not guarantee the accuracy, completeness, or reliability of third-party listings or communications facilitated via the platform.

6. Intellectual Property and Acceptable Use

All intellectual property rights in the Website and its contents (including text, images, software, data, tools, logos, and branding) are owned by or licensed to Siraa. These materials are protected by copyright, trademark, and other intellectual property laws.

You may use the Website for personal or internal business purposes only. You may not:

• Copy, distribute, or modify content for commercial purposes without express written consent;
• Use any part of the Website content for resale, redistribution, or derivative works;
• Alter or remove any copyright, trademark, or other proprietary notices;
• Use any Siraa branding without prior written authorization.

If you breach these Terms, your right to use the Website will terminate immediately, and we may require you to return or destroy any copies of materials you have made.

7. Account Security

If you create an account or are provided with login credentials, you must treat such information as confidential. You are solely responsible for maintaining the confidentiality and security of your account.

You agree not to share access with any unauthorized person. We reserve the right to suspend or terminate access if we suspect any breach of these Terms or misuse of your credentials.

If you suspect your login details have been compromised, please notify us immediately at support@siraa.io.

8. Interaction with Agents and Developers

Siraa provides users with access to property listings and facilitates direct connections with real estate agents, brokers, and developers. While many secondary listings are managed by third-party agents or brokerages, off-plan and selected listings may be exclusively managed and sold by Siraa or its authorized representatives.

When you engage with a property listing through the Website, your contact details may be shared with the respective agent, broker, or developer to facilitate communication. While we aim to work only with verified partners, we do not independently verify the accuracy of every listing or claim made by third parties. You are responsible for:

• Verifying the legitimacy of listings and offers;
• Conducting legal and financial due diligence prior to making any commitments;
• Consulting with legal, financial, or real estate professionals where necessary.

Siraa is not liable for any direct or indirect loss resulting from your engagement with a third party unless explicitly stated in a separate written agreement with Siraa.

9. Limitation of Liability

To the fullest extent permitted under applicable law, Siraa disclaims all liability for any loss or damage, whether direct, indirect, incidental, or consequential, arising from or in connection with:

• Your use of or inability to use the Website;
• Reliance on any content, listing, or communication provided through the Website;
• Technical failures, service interruptions, or errors beyond our reasonable control;
• Malware, viruses, or security breaches resulting from your access to the Website;
• Interactions or transactions between users and third-party agents or developers.

You acknowledge that property-related decisions involve significant risks and that Siraa does not warrant or guarantee the outcomes of any real estate investment.

You agree not to use the Website for any commercial purpose unless specifically authorized, and you waive any claims against Siraa related to loss of business, data, revenue, reputation, or goodwill.

10. Website Content and Accuracy

We aim to maintain accurate, up-to-date information on the Website; however, we do not warrant that all content is error-free, complete, or current at all times. Some content, including property listings, pricing, availability, and specifications, is supplied by third parties and may be subject to change without notice.

Siraa reserves the right to update, modify, or remove content at its sole discretion and without liability.

11. Website Availability and Changes

While we strive to ensure uninterrupted access to the Website, we do not guarantee that the platform will always be available or free from errors, downtime, or interruptions. Access may be temporarily suspended or restricted due to maintenance, system upgrades, or unforeseen circumstances.

We may also modify or discontinue any part of the Website or services without notice or liability. Siraa is not responsible for any loss resulting from service outages or platform changes.

12. Third-Party Links and Advertising

The Website may contain links to third-party websites or services that are not owned or controlled by Siraa. These links are provided for informational purposes only and do not imply endorsement or responsibility for the content or practices of third-party sites.

Any advertising or promotional content on the Website is the sole responsibility of the advertiser. Siraa does not guarantee or make representations regarding any third-party product, service, or information.

You release Siraa from any liability arising from your use of third-party sites, services, or advertisements.

13. Changes to These Terms

Siraa may revise these Terms at any time by updating this page. You are advised to check this section regularly to stay informed of any changes. Your continued use of the Website constitutes your acceptance of the updated Terms.

We may also implement updates to the Website or its features that may require you to review and accept additional terms to continue usage.

14. User-Generated Content and Contributions

You may be permitted to submit, upload, or share content on the Website, including reviews, comments, inquiries, or other contributions ("Contributions"). By doing so, you:

• Grant Siraa a worldwide, royalty-free, non-exclusive, perpetual, and transferable license to use, reproduce, modify, distribute, and display your Contributions in any media;
• Warrant that you own or have appropriate rights to all Contributions and that they do not violate the rights of any third party;
• Agree not to post material that is defamatory, misleading, offensive, or otherwise unlawful or inappropriate.

Siraa reserves the right to remove or disable access to any Contributions that violate these Terms or applicable laws.

You acknowledge that other users' Contributions may not reflect Siraa's views and that we are not responsible for the accuracy or legality of such content.

15. Communication and Notifications

By using the Website or communicating with us electronically (via email, WhatsApp, or other channels), you consent to receive communications from Siraa electronically. These may include legal notices, account updates, promotional materials, or other relevant information.

You agree that all electronic communications from Siraa satisfy any legal requirements for written communication. Notices are deemed received when sent to the email address or phone number you provided upon registration or during your interaction with the Website.

16. Indemnification

You agree to indemnify, defend, and hold harmless Siraa, its directors, officers, employees, agents, affiliates, and partners from any claims, demands, liabilities, losses, damages, or expenses (including legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your use or misuse of the Website or any services provided through it;
• Any Contributions you post or submit;
• Your violation of any law or third-party rights.

This obligation survives the termination of your use of the Website.

17. Disclaimer of Warranties

The Website and all content, tools, and services are provided on an "as is" and "as available" basis. To the fullest extent permitted under applicable law, Siraa disclaims all warranties, express or implied, including but not limited to:

• Fitness for a particular purpose;
• Merchantability;
• Accuracy and completeness of listings or data;
• Non-infringement of third-party rights.

We do not warrant that the Website will be error-free, uninterrupted, secure, or free of viruses or harmful components. Your use of the Website is at your sole risk.

18. Call and Message Recording

Some services offered by Siraa, including property enquiries, may involve phone calls or messaging platforms such as WhatsApp. These communications may be recorded, stored, or monitored for quality assurance, training, and compliance purposes.

By using such services, you consent in advance to the recording or tracking of communications where permitted by law. Where legally required, we will notify you prior to recording any call.

19. Governing Law and Jurisdiction

These Terms (and any dispute or non-contractual obligation arising out of or in connection with them) shall be governed by the laws of the Dubai International Financial Centre (DIFC) in the Emirate of Dubai, United Arab Emirates.

You agree to submit to the exclusive jurisdiction of the DIFC Courts, waiving any objections related to venue or jurisdiction to the extent permitted by applicable law.

20. Severability and Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

These Terms, along with the Privacy Policy and any supplemental agreements explicitly referenced, constitute the entire agreement between you and Siraa regarding your use of the Website, superseding all prior agreements or communications.

21. Reporting Concerns and Contact Details

Siraa works only with licensed real estate professionals, developers, and regulated partners. Listings are expected to reflect accurate and lawful representations of properties and services.

To report suspicious, fraudulent, or misleading content on the Website, please email:
📧 support@siraa.io

If you have questions, complaints, or feedback regarding these Terms, please contact us at:
📧 info@siraa.io