WhatsAppSIRAA Privacy Policy
Legal Entity: SIRAA INNOVATIONS L.L.C
Contact: privacy@siraa.io
1. Introduction
SIRAA INNOVATIONS L.L.C ("Siraa", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information across our digital platforms — including the website www.siraa.io, associated mobile applications, and AI-integrated services (collectively, the "Platform").
By accessing or using our Platform, you consent to the terms described in this Privacy Policy.
2. Scope of this Policy
This Policy applies to all users of the Platform, including:
- Individual property buyers, investors, and renters
- Real estate agents, brokers, and developers
- Visitors browsing property listings or market insights
- Users interacting with our AI-powered tools and services
It does not apply to third-party websites linked through the Platform, which have their own privacy policies.
3. What Information We Collect
We may collect and process the following categories of personal information:
a) Identity & Contact Data
- Full name, phone number, email address, nationality, residency status
- Identification documents (e.g., Emirates ID, passport copies) where applicable
b) Property Interest & Preferences
- Desired location, property type, budget, and investment criteria
- Interaction history with properties, agents, or Siraa-generated proposals
c) Account & Communication Data
- Login credentials, saved listings, preferences
- Inquiries, reviews, messages exchanged through the platform
d) Usage & Technical Data
- IP address, device type, browser, session behavior, cookies, geolocation data
- Log files, interaction data with AI tools (e.g., proposal generator, chat)
e) Marketing & Analytics Data
- Interaction with emails, campaign tracking
- Responses to surveys, promotions, and lead forms
4. How We Collect Your Information
We collect personal data through:
- Forms you complete on the Platform
- Communications via email, chat, WhatsApp, or phone
- Cookies, analytics tools, and other tracking technologies
- Third-party service providers and public sources (e.g., developers or real estate registries)
5. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide access to listings, proposals, AI tools | Contractual necessity |
| Match users with relevant agents, developers, or properties | Legitimate interest |
| Customize user experience and generate tailored insights | Legitimate interest |
| Send platform updates, responses to inquiries, or alerts | Consent or legitimate interest |
| Improve our services and develop new AI-powered features | Legitimate interest |
| Comply with legal or regulatory obligations | Legal obligation |
| Investigate suspicious activity or enforce our Terms | Legal obligation or legitimate interest |
6. Automated Processing & AI Services
Siraa employs AI-driven tools (e.g., proposal generator, property match-making, smart search). These features may analyze your activity and preferences to recommend listings or investment opportunities. No fully automated decisions with legal or similarly significant effects are made without human oversight.
You have the right to request human review of decisions made solely by automated means.
7. Who We Share Your Data With
We may share your data with:
- Verified agents, brokers, and developers to fulfill property inquiries
- Technology providers offering cloud hosting, analytics, CRM, or customer service solutions
- Marketing partners for campaign delivery (only with consent)
- Legal authorities or regulators where required by law
We do not currently work with mortgage providers, nor do we share your data with them.
8. International Data Transfers
We may transfer your personal data to jurisdictions outside the UAE. In such cases, we ensure appropriate safeguards are in place (e.g., contractual clauses, encryption, or country-specific adequacy decisions) to protect your information.
9. Data Security
Siraa implements a range of technical and organizational safeguards to secure your personal information, including:
- Data encryption (in transit and at rest)
- Role-based access control
- Regular system audits and penetration testing
- Secure data storage in Tier-1 cloud infrastructure
While we follow best practices, no system is immune from risk. You are encouraged to use strong passwords and take standard online safety precautions.
10. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined above, including:
- Account lifecycle management
- Legal or regulatory compliance
- Dispute resolution or fraud prevention
Where applicable, we may anonymize or securely delete data after retention periods lapse.
11. Your Rights
Subject to applicable laws, you may have the right to:
- Access and obtain a copy of your data
- Rectify inaccurate or incomplete data
- Request deletion (right to be forgotten)
- Restrict or object to processing
- Withdraw consent at any time (where consent was the basis for processing)
- File a complaint with a relevant supervisory authority
To exercise any of these rights, email privacy@siraa.io with the subject line: "Data Rights Request".
13. Children's Privacy
The Siraa Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children under this age. If you believe a minor has submitted data to us, please contact privacy@siraa.io for immediate removal.
14. Third-Party Links
Our Platform may contain links to websites or apps operated by third parties. Siraa is not responsible for their content, security, or data practices. We recommend reviewing their privacy policies before interacting with such sites.
15. Updates to This Policy
We may amend this Privacy Policy periodically. Changes will be effective upon posting to our website, and we may notify users through email or platform announcements. Your continued use of the Platform constitutes acceptance of the updated terms.
16. Contact Us
For privacy-related inquiries, requests, or concerns, please contact:
SIRAA INNOVATIONS L.L.C
📧 privacy@siraa.io
Disclaimer
The contents of this Privacy Policy are provided for general informational purposes and reflect the current data handling practices of SIRAA INNOVATIONS L.L.C. This document is not a substitute for legal advice and may be updated or revised periodically to reflect regulatory changes or platform enhancements.
While we take reasonable steps to secure and responsibly manage your personal information, Siraa does not guarantee the absolute security of data transmitted online. Furthermore, our use of AI-generated services, insights, or recommendations is for informational purposes only and does not constitute financial or investment advice.
Siraa is not liable for data breaches, misuse, or actions of third-party agents, developers, or advertisers who operate independently under their own privacy practices.
By using this Platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy and accompanying disclaimer.